Smart Roaming Sim, Cell Phone

Smart Telecom has a partnered with cell phone networks all over the world to allow you to make calls while you are outside of the Philippines using your Smart SIM. This service is called Smart Roaming. There are steps necessary to activate a SIM so that it will work when you leave the Philippines. The reason that most Filipinos abroad use this service is that all incoming text messages from the Philippines are free. This is a great way to stay connected with friends and family in the Philippines.

Activating your Smart SIM for Roaming Internationally

Both the Smart Buddy and Smart Talk N Text SIM cards are capable of being activated for roaming. Here are instructions for activating your Smart SIM for roaming.

  1. Activate Roaming Via SMS

    • Type ROAM ON / OFF and send it to 333.
  2. Activate Roaming Via SIM Connect

    • On your Cell phone, go to the Smart Menu
    • Choose SIM Connect from the menu
    • Choose Roam to activate and deactivate your international roaming service
  3. Activate Roaming Via Web Connect

    • Visit the Smart Connect website at http://smart.com.ph/connect/
    • Login your user ID (your cellphone number) and password. If you are not a member yet, you can register and sign up easily with your cellphone number.
    • Select International Roaming activation/deactivation

*Minimum Balance required to activate is P100.00
**The international text roaming allows subscribers to send and receive SMS messages and SMS VAS but disabling their voice features. Original subscriber profile shall only be restored upon feature deactivation.

Reactivating a Smart SIM for Roaming

If you use up all the load on your Smart SIM card it will be automatically deactivated for roaming. Here are instructions for reactivating your Smart SIM for roaming.

  1. Add load to your SIM to satisfy the minimum requirement of P100.
  2. Contact Smart Customer service, (632) 888-1111 or How to contact Smart customer service.
  3. Supple the customer service agent with your Smart phone number and request that it be reactivated for roaming.

Smart Prepaid Roaming Rates

The best thing about roaming with Smart is that you get all incoming text messages for free. Many Filipinos abroad have a Smart phone that they use just for receiving text messages from the Philippines. Its free when they receive a message and then they can use a service such as Chikka to reply back for free or at a very cheap rate per text.

Call TypeBuddy
Outgoing Prepaid SMS RoamingP20.00 per message
Incoming Prepaid SMS RoamingFREE

View more Smart Rates Here ยป

92 Responses to “Smart Roaming”

  1. rizza punzalan says:

    hi poh my ask lng me sah inyo ung roaming q poh nwlang ng segnal pnu poh b un maibabalik plz p0h help me nman tnx a lot

  2. walng kwneta says:

    wlng kwenta ung smart lalo na pag nsa ibang bansa ka di man lng maka contack ng call sa province close u ng ung net work niyo…na kaka stress lng yan…..

  3. Anonymous says:

    pano po ginagawa yong P3.00 lang na charge per txt ng roaming sim from abroad to philippines?

  4. m22 says:

    how do i activate roaming while abroad? is it possible? tnx

  5. reyna says:

    ask ko lang po bakit NO SERVICE na ngaun ang smart roaming ko, 3 years ko nang ginagamit dito sa dubai, tapos meron syang lumalabas na SIM REGISTRATION FAILED, ano po ang gagawin ko para mag active ulit tong smart roaming ko…my # is 0918-5348936. pls help me…THNX…

    • denivin says:

      reyna,parehas tayo ng problem,,biglang sim card registration failed naman na..dito ako sa ksa..naayos mo na ba to? pano? pls reply..i need help..thank you.

    • Anonymous says:

      pano b iaactiv8 ung roming uli 5yers ko n ginagamit d2 s kuwait tpos sim registration failed bsta nlng nla pnutol e2 # k XXXXXXXXXX pkiactivate naman po

    • katrina says:

      hi..yap,same with me, my simcard says: SIMCARD REGISTRATION FAILED,,, and it so difficult here in china to avail a new roaming….

      • Aliah says:

        Hi ask ko lang kung nasolve na ba ung “sim card registration failed” na issue? Same prob xe saken. My sister tried to call *888 pero lang kwenta, wla ng sumasagot sa queue nila. Which is better? ipadala un sim back to pinas para magkaron ulet ng signal at maactivate un number and roaming feature natin?

  6. alice says:

    pano po mag-actived ang roaming sim nasa japan po yung sim

  7. Anonymous says:

    ello po ask ko lng pano iactivate ung raoming kung nasa ibang bansa na makakapgload ba gamit ung prepaid d2 tpos sesend tru email don lang tpos para mactive ung roaming posible b un? dun papactivate… salamat

  8. Haizel says:

    Hi Kabayan,

    I want to ask kung nae-expire po ba ang roaming service? Kasi yung sim ko di nanakatatangap ng text in which roaming naman siya at nag aapear sa screen as NO SERVICE, NO COVERAGE/ or minsan naman service expire. What shall i do in order to activate my sim.

  9. CHEL says:

    HI,.. TNUNG LNG ALAM NIO BA MAG ACTIVE KHT SA IBANG BANSA KNA PAANO,.. WLA NMANG SIGNAL,.. MAY LOD NMAN AKO,.. NKALIMUTAN KO LNG IACTIVE,.. NUNG UMALIS AKO,..

  10. lot says:

    kapag wala ka po bang load hindi ka rin pwedeng itext at tawagan? kase nung naubusan ako ng load wala din akong natatanggap na text at tawag. tapos nung nagkaload na ko…nagpasukan mga text ko at naktanggap n ko ng calls. sabi nila hindi raw nila ko matawagan. tapos ang bilis naubos ng load ko parang sa kin nabawas yung text at call nila. waaaahhhh!!! bakit gnun?

  11. Anonymous says:

    ask ko lng po, kasi ung sim ko nakakatawag sa family ko sa Taiwan pero pag nag txt ako di nila na rereceive…anu ba ang problema?

  12. kent says:

    sa mga na deactivate.. d nyo kc na loadan ang smart roaming nyo.. ngayon kc every 3 months kailangan maloadan ang smart roaming.. nangyari narin sakin yan.. no choice bumili aq ng bago qng roaming…

  13. honey grace says:

    paano po ba magtext na piso lng ang bayad mula dito hnggang sa pilipinas?

  14. leen says:

    paano po bah magpasaload?pls help

  15. karenj says:

    hi po! pwde po ba ako mkpgtext ng piso sa pilipinas using smart roaming sim? nsa usa po ako.
    at may iba pa po bang paraan pra mkmura ako ng text sa pilipinas with smart sim instead na P20/text?

  16. maricel says:

    hi poh ask ko lng poh paano poh vah matawagan ang naka roaming number na nasa japan?hindi poh kasi makontak yung zim niya…

  17. gemma says:

    i have the same prblem here in Kansas … simpack registration failed … dont worry much about that , depende then yon sa network dyn sa Dubai or KSA … in my case here in Kansas sometimes T-mobile ang signal sa roaming ko but most of the time AT and T … so what i did … i took the battery out and let it set for hours , about 6 hours then i put it back and turn it on and leave it on for a while … then all of the sudden i get my smart ass signal back and connect again sa network here .
    i know this will help you guys …

  18. mich says:

    ask ko lang powh.. pag galing philippines ung text ko tpoz roaming ung tinex ko sa china.. magkano powh bawas saken??

  19. Richard says:

    Hi, ask ko lang po kung pwede ba mare-activate smart roaming ko na nkalimutan ko i-roaming before ako bumalik d2 sa KSA..tpos hindi ko rin sya napa-loadan ng above 100 pesos..after a few days d2 sa KSA ay nawala na po sya signal ng sim card..i want to still use this sim card..pls advise ASAP! thanks..pls reply to my email.

  20. Rose says:

    how can I activate my sim card nawalan ng signal. di ko nalagyan ng load. please help me I still want to use the same # 09186119738 dito ko sa US. i’m getting my load to ARYTY.COM. PLEASE REPLY TO ME ASAP
    thanks

  21. pooch says:

    Gusto ko lng po malaman kung ilang ang rates sa text at call kung mula dito sa pinas patungo sa ibang bansa, partikular na ang Dubai?
    Thank you.

  22. laila says:

    same question po with other’s…. nawala po ung signal ng roaming ko 4 yrs ko nang ginagamit, paano po maibalik ang signal? this the cheapest way our family back home can comunicate with us here in abroad…pls help! thanks!

  23. ongriefwithsmart says:

    kainis na ang smart. un na nga lng ang way na makamura ung mga mahal natin sa pinas pero nawawalan ng signal. bago lang ako dito at meron load ung sim ko. now pati sa network ayaw na rin pumasok. pati ung fon ko dun n nga sa kanila binili nakalock pa kaya eto kelangan ng itapon wala ng kwenta. sana nman reasonable ang taga smart. hope ull answer all our grievance kung meron mang makakabasa na taga smart ng mga grievances namin pakitell nlng please sa management.

  24. ongriefwithsmart says:

    kung sino man pwede tumulong sa mga hinaing naming OFW please gawan nyo naman po ng paraan. para di kami mangulila sa mahal namin. wala kasing customer support ang smart comm. para mapadalhan kahit mail lang kelangan pa ng tawag alam naman nagtitipid mga OFW. I hope may remedy sila dito pati sa unlocking ng phone nila. sayang lang trust ko sa company pag di to nasolusyunan.

  25. orlan ramos says:

    nawalan po ng signal tong roaming ko dito sa qatar na gamit,sana po matulungan nyo ako na magkaroon o maibalik ang signal para naman makapagtxt ang family sa pinas sa murang txt.sana po mabigyan nyo agad sana ng response ang problema ko.marami pong slamat.

  26. lito says:

    gud am,ask ko lang po bkit hindi po nakakareceive ng txt ang smart roaming ko gling pinas mula pa ng august 5,2010. lahat po kaming andito sa qatar na gumagamit ng smart hindi makareceive.pls reply asap. tnx

  27. MIKE says:

    hello!bakit po lahat ng smart roaming d2 sa qatar ay d gumagana since yesterday(AUG 06) may problema po ba ang network???plan na po namin na magpalit na ng roaming to globe mas ok pa yata ang service nila.

  28. Elphie says:

    Para sa mga nawalang ng signal try nyo mag manual check scan ng mga network kung nasaan kayo. Tapos i try isaisa. Baka kasi nagkaproblema ag roaming partner ng Smart dyan. Madami naman choices na partner sa mga countries abroad

    Sa SIM registration failed na problem- dapat every once in awhile nagloload kayo kasi didisconnect talaga ang SIM. Dapat din palagi may load kahit piso lang para continous ang pagrereceive ng message

    Kung di nyo naactivate ang SIM at naka-alis na kayo ibigay nyo yung number sa likod ng SIM sa kamaganak nyo sa pinas tapos patawagan nyo sila sa *888 para ma-activate ang Roaming. pwede nyo din irequest sa facebook ng smart yung activation (http://www.facebook.com/#!/SmartCommunications?v=app_4949752878&ref=ts)

  29. Bebit says:

    Pareho ko, No Service/No signal na ang SIM dito sa UK. So, my sister sent me another one. TROUBLESOME pag hindi mo alam! However, na-discover ko nga pag-ang load mo ay mababa na, which I dont know kung pila, iyon at hindi na gumagana! So, ang gawa ko na every month pina-pa-loadan ko ng P100 sa kabatid ko sa Pinas.
    Ang problema, hindi nagpapadala txt reminder ang Smart kung kailangan na ba ang top-up or not! Pls SMART, i-remind mo naman ako kung kailan due ang mag-top-up. Ok? Salamat po.

  30. Bongsky says:

    Ask ko lang po if may problema ang smart philippines. Kasi yun roaming ko dito sa saudi eh nawalan ng signal. Kapag inoff ko then inopen ko ulit may message na lumalabas “SIM CARD REGISTRATION FAILED”.

    Please advice if pano ko ito mareresolve kasi ito lang pong roaming ko ang pinakamatipid na paraan para makapagtext and pamilya ko sa pinas.

    Salamat

  31. Bongsky says:

    I noticed pareho rin ng mga nasa qatar ang problema ko dito sa saudi. Nagkaroon po ba ng problema ang linya ng smart? Temporary lang po ba ito?

  32. Bongsky says:

    August 14, 2010 ko pa ito naranasan. Yun iba kong kasamahan na may roaming din okay naman ang signal nila.

  33. choi says:

    damn! balak ko pa namang mag smart na para mag roaming.. puro naman bad comments ang nababasa ko d2.. makapag-globe na nga lang!

  34. la germanya says:

    hi po sa lahat kailangan ko po ng tulung nyo may roaming sim po ako napa load dan ng 100 pesos sa pinas tapos pina dala d2 sa germany mahigit 2 months sa balik bayan box tapos nung ipinasak ko sa cell ko may signal naman sya noong in try ko i tx at itawag error ang nakalagay…tulungat nyo po ako kung pano ang gagawin ko…

  35. lagot ko says:

    naka roaming po ako sa smart buddy dito ako ngayun sa U.S.A. bakit mag minus siya nang 20 pesos per inquire nang balance?..10 pesos nalang ngayon sa 30 pesos na load..para namang phil gov. ang SMART corrupt.

  36. nathaniel says:

    Nawalan ng signal smart sim ko after ko ni roam off sa NAIA..tapos registration failed na. Pumunta ako sa smart wireless center para palitan ng sim but same number, after 2weeks pa bumalik signal nya..tapos now after 3weeks of using my new sim, regisration failed na naman sya! buysit talaga ang smart na yan!

  37. myrna says:

    i have aroaming here in uk. the problem is it the doesnt work if i inqueiry my balance .i have done what your instruction type in ?1515 and send 214 .and says failure no network. i would llike to know what the balance is so ican top it up or load.i hope you can help and solve this problem right away many thanks.

  38. N8ingale says:

    Pano po ba tawagan ang Nakaroaming na number, for example, yung smart na nakaroaming sa U.K. tatawagan ko from here in the Philippines na gamit ang cellphone ko na globe? and vise versa.. may prefix po ba? hindi po kasi kami makakontak. Anybody please send me an email on how to do this… I really need your help… i wanna get in touch with my husband. Here’s my email- thank you po!

  39. eulie says:

    hi.. im leaving overseas at the moment. and roaming is my only fastiest way of communicating with my family in Philippines. For about a year my roaming really done such a great job. and suddenly this week it stop and just show on phone screen “Registration Failed”.. I tried to contact customer service but waiting for so long on hold no body answer me. Can anyone help me to activate back my roaming pls.. I realy need it.. and I hope smart customer service would pay attention on us so we can be satisfied with their service. thanks..hope someone is concern about this

  40. Kaye says:

    Hi everyone!

    Are you using a prepaid roaming number? Reload your own Smart and/or Globe mobile number or your friends’ with our prepaid dispensing platform – LoadCentral. It’s like having a reloading station just a fingertip away, having 10.3% discount on the average. Load up using our internet webtool (loadcentral.net) or SMS using your phone (if located in the Philippines). You can start reloading for only P500 start-up load wallet, 100% consumable, no registration fee required. Check our website to know about our platform and products. It’s loadcentral.com.

  41. Anonymous says:

    ANO BA YAN WLA TLAG KWENTA SMART NHO KAKAINIZ CHE

  42. buckz says:

    knina nkkpg uusap p kmi ng iactivate nya roaming dto sa airport,bkt ng dumating na sya sa taiwan d k na sya macontat nre2cv nya kya txt k sa kanya,pwedi bng tawagan ang roaming#paano sya macontact?

  43. Tiffany says:

    Dapat kasi every 2-3 months pinapaloadan yung roaming para hindi mawalan ng signal.

  44. emz says:

    may customer service po ba outside Philippines? di po kc aq makapag send nung nagpalit aq ng unit.. daming salamat..

  45. baby says:

    hi doon po sa nawalan ng signal sa raoming number nila email lang po kayo sa smart customer service for help tulad po nung sa kin naibalik po yong roaming ko ngayon…lagi lang po tandaan na wag palalampasin ng 6 mos na walang load ang fon nyo dahil ma di activate yan automatically…

    • Eila says:

      hi baby, nag email ako, pero ang sinasagot nila hindi na daw pwede ma re-activate yong roaming ko,kakainis:( bakit ganun?

    • Aliah says:

      Baby, ano un email add nila? xe nagsend din ako sa kanila ng mail last 21st kaso wla response. Pakipost naman un email add.. Salamat

  46. dr_rose says:

    ask ko lng po..im leaving for KSA and i bought a smart pinoy sim card, they said that theres a new promo na pwede twagan ang roming number at di maba2wasan ang load,vice versa pg yn roaming ang tumawag sa pinas pg smart to samrt ay 6.50 lng ang charge at pg globe ang tinawagan ay 7.50 lng ang charge…may naka try na ba nito? ok ba yn services ng smart or should i try to buy a globe roaming sim for back up..kc mukhang di gnaun kaganda ang mga post about smart….thanks..pls help me…

  47. Les says:

    I have waiting on the phone now for over an hour no answer, can anybody from customer service get in touch with me please

  48. Eila says:

    Hello po;

    nandito po ako ngayon sa finland.ask ko lang po kung paano ko ma epa active uli yong roaming ko.nawalan kasi ng signal dalawang araw na ngayon, disconnected yata kasi hindi ko napalagyan ng load matagal-tagal na rin.
    salamat sa tulong. tulong naman para makapag text na naman uli ang mga mahal ko sa buhay. thnx ulit.

  49. Eila says:

    hay naku, nag email po ako sa costumercare ng smart, ang sagot po nila sa problema ko ay bibili ng bagong sim… ang hirap naman.. akala koba pwede nila ma re-activate ito kagaya dyan sa iba na nagkaroon ng problema na kagaya sa akin.. tulong po paano ba to?

  50. Anonymous says:

    ano po ung email add ng smart customer service?

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