Smart Bro Broadband

Smart Bro Broadband Internet

Smart Bro is the easiest way to get prepaid broadband internet service in the Philippines. Smart offers many different plans to suit your Internet usage needs. Smart Bro also multiple ways buy buy load to stay online. Smart Bro is available in both prepaid and postpaid plans.

Smart Bro Prepaid

smart-bro-usb-modemSmart BRO PREPAID, the newest Smart Bro broadband internet service that allows you to surf the net anywhere there’s a PC! Absolutely no Monthly Service Fee since it’s prepaid!

The Smart BRO USB modem is a small, palm-sized device that you can carry with you wherever you go. And anytime you need to surf, just plug it into the USB port of your PC, and you’ll get connected in a flash. Total initial payment is P995 with FREE 5 Hours of internet surfing. Broadband Internet use is P10 for every 30 minutes.
** Available in selected areas (3G or HSDPA areas)

For more information, contact our hotline at *1888 FREE from your Smart cellphone. You may also call via landline at 672-7277 (MMLA) or toll-free 1-800-10-672-7277 (Provincial).

Already a Smart BRO Prepaid User? Check your BRO Load via Web Connect.

  • Speed : Up to 2 Mbps
  • No. of Hours use : Pay per use for connection P10 for every 30 minutes.  Now also has the option for surf-per-minute charging (online registration required)
  • Connection : Wireless Connection (Via USB Modem)
  • Requirements : None
  • Total Initial Payment :  For regular Plug-Its – Php 995 with free 5 hours of internet surfing.  Limited Edition designs also available at P1,195 each.
  • Lock-in Period : None

Smart Bro Prepaid FAQs »


Smart Bro Prepaid Broadband Internet Service

Smart Bro Postpaid Plans

Share It “Unlimited”

Now the access to the fast and nation widest wireless broadband can be shared with others. Smart Bro’s Share it is an easy-to-install wifi router* for broadband connection that up to 5 users can share.

  • Speed : Up to 2 Mbps
  • No. of Hours useUNLIMITED
  • Connection : Wireless Connection (Via Wifi Router)
  • Requirements : Subscriber Application Form, Proof of Address, Proof of Identification and signed Waiver Form.
  • Total Initial Payment : 1st mo. MSF P999, Free Router
  • Lock-in Period : 24 months

PLAN 999 “Unlimited”

Unlimited broadband even if you’re beyond the reach of a phone line.

  • Speed : Up to 1mbps (New and improved speed)
  • No. of Hours use : Unlimited
  • Connection : Fixed wireless connection (FREE Installation Fee)
  • Requirements : Subscriber Application Form, Proof of Identification.
  • Total Initial Payment : Php 999.00
  • Lock-in Period : 24 months

PLAN 1,500 “Unlimited”

The Plug-It modem that’s postpaid! Surf-all-you-want, anywhere you want it. Just plug-it!

  • Speed : Up to 2 Mbps
  • No. of Hours use : Unlimited Service
  • Connection : Wireless Connection (Via USB Modem)
  • Requirements : Subscriber Application Form, Proof of Address, Proof of Identification, Financial Documents (Any of the 3 documents : Latest Income Tax Return, Current Bank Statement or Bank Certification letter), Proof of Address.
  • Total Initial Payment : Php 1,500
  • Lock-in Period : 24 months

PLAN 799

Surf for 80 hours FREE, Kahit saan may PC. Just Plug it.

  • Speed : Up to 2 Mbps
  • No. of Hours use : Up to 80 hours free per month (P10 for every 30 minutes in excess of the free hours)
  • Connection : Wireless Connection (Via USB Modem)
  • Requirements : Subscriber Application Form, Proof of Address, Proof of Identification, Financial Documents (Any of the 3 documents : Latest Income Tax Return, Current Bank Statement or Bank Certification letter)
  • Total Initial Payment : Php 799
  • Lock-in Period : 24 months

Smart Bro Prepaid Frequently Asked Questions

1. How much will the Smart Bro Prepaid kit cost?

Smart Bro Prepaid kit costs P995 which already includes a USB modem and a SIM card. It already has a P100 preloaded broadband load which can be used up to 5 hours of high-speed broadband internet use.

2. What are the necessary documents needed to apply for a Smart Bro Prepaid?

None as this is a prepaid offer.

3. How much will be the rate per use?

You will be charged P10 for every 30 minutes. To illustrate the 30-minute block metering, example:

Scenario 1:

Anna connects to the internet at 8:30, then disconnects at 8:50 (total of 20 minutes) -> consumption is already rounded off to 30 minutes (note: this is the first 30-minute block)

Scenario 2:

Anna connects to the internet at 8:30, then disconnects at 8:50 (total of 20 minutes), then reconnects again at 8:55 up to 9:00. (total of 5 minutes). Consumption is only counted as one block of 30-minute since this is within the first 30-minute block.

Scenario 3:

Anna connects to the internet at 8:30, then disconnects at 8:50 (total of 20 minutes), then reconnects again at 8:55 up to 9:05 (total of 10 minutes) -> consumption is already counted as two (2) blocks of 30-minutes, wherein:

usage from 8:30 to 8:50, then 8:55 to 9:00 is for the first 30-minute block (note: that this is the first 30-minute block)
usage from 9:01 to 9:05 is for the second 30-minute block

4. What are my reloading options once I already consumed the preloaded broadband load?

There are two ways of reloading your Smart Bro Prepaid account:

a. Smart Bro Load Card

b. Smart Load via retailer

5. What will be the reloading procedure if I use a Smart Bro Load Card?

a. Lightly scratch off the ink on the card to see the 14-digit PIN.

b. On any Smart GSM cell phone, text
Reload <PIN> <Smart Bro Prepaid number> and send to 1510

c. You will receive an SMS from 1510 on the Smart GSM cell phone showing the updated Prepaid balance

and another SMS on your Smart Bro modem message inbox confirming load receipt.

6. What will be the reloading procedure if via Smart Load retailer?

a. Retailer goes to his retailer menu on his Smart GSM cell phone and selects Smart Load, then the Load function

b. Retailer then enters your Smart Bro Prepaid number.

c. Retailer highlights from the list the denomination that you want to purchase.

Please refer to below list of available Smart Bro Prepaid Load Packages.

SMART BRO LOAD PACKAGES

DenominationsLoad Validity (in days)Internet Broadband use (in minutes)
E-Load
P1515Up to 45 minutes
P3015Up to 90 minutes
P5015Up to 150 minutes
P6030Up to 180 minutes
P10030Up to 300 minutes
P11545Up to 345 minutes
P20060Up to 600 minutes
P30075Up to 900 minutes
P500120Up to 1500 minutes

SMART Bro Load Card

P10030Up to 300 minutes
P30075Up to 900 minutes

d. Retailer will be prompted to confirm loading details

e. After confirmation, retailer will receive an SMS from SMART Load on his Smart GSM cell phone detailing the successful loading, while you will receive a different SMS on your Smart Bro modem message inbox confirming load receipt.

7. How will I inquire for the reload balance?

You may check the remaining balance of your Smart Bro prepaid using our Webconnect facility. Just log-on to http://smart.com.ph/smartbro and register your SMART Bro prepaid account.

Note: Registration only needs to be done once.

8. How does Smart Bro prepaid compare to other mode of internet access?

Smart BRO Pre-paidDial-up
Pre-paid
Internet Shop
SpeedUp to 2 Mbps where HSDPA coverage is availableUp to 56 kbpsshared
MobilityAnywhereFixedFixed
PriceP 10 for every 30 minutesP 90 for 16 hoursP 20 to P 30 per hour
AvailabilityNationwideNationwideLimited to selected areas

9. What are Smart Bro’s advantages over the other internet services?

Mas abot kaya – P10 lang kada P30 minutes
Mabilis – Up to 2 MBPS where HSDPA coverage is available.
Surf kahit saan – Nations widest coverage! Just plug it kahit saan may PC

Off the shelf and readily available. No need to sign a contract! Loading can be done via Smart Bro Load Card or via any Smart Load Outlets nationwide.

10. What are the requirements to get connected?

The subscriber’s system requirements are:

  • CPU: 500 MHz or higher
  • RAM: 128MB or higher
  • Hard Disk: 20 MB or higher
  • USB: 2.0 port*
  • Operating systems: Windows 2000, XP, Vista MAC OS X

*Note: If the configuration is below the recommended requirements, the performance of the modem may be affected.

11. Where can interested customers purchase the Smart Bro Prepaid Kit?

You can buy the Smart Bro Prepaid Kit through any of the following channels:

  1. Any Smart Wireless center nationwide
  2. Through an accredited Smart Bro Agent
  3. Through any of the accredited Smart Bro Dealers

12. How can I load my Smart Bro Prepaid if I am not a Smart GSM user?

It is encouraged that you use a Smart GSM SIM. However, your other options are:

  1. Via Smart Load
  2. Smart Bro Load Card by using another Smart GSM cell phone

13. Where can I call for questions or other concerns?

You can call our friendly Customer Care at *1888 from your Smart Cellphone or dial 02-6727277 using a landline. You can also visit any Smart Wireless Center.

14. Can I reload my account with text load denominations such as All-text, Gaan-text?

No. Text load denominations (such as All-text, Gaan-text and the like) are not applicable.

15. What will happen to the free text credits?

Free text credit is not applicable. When you reload your Smart Bro Prepaid account via Smart Load, you actually get broadband load. This means the entire load amount is good for data only and cannot be used for voice and text.

16. Can I use my Smart Bro Prepaid for international roaming?

No. Currently, international roaming feature for Smart Bro Prepaid is not yet available.

17. Are subscribers guaranteed the published speeds?

Smart Bro’s published speeds are the maximum possible speeds given in the broadband connection. While the speed can often burst to such levels, there are times when forms of technical interference such as noise, electrical shorts or software problems can interfere with the speed, which are beyond Smart’s control.

Also, very busy websites like Yahoo and MSN occasionally suffer from slowdowns, as well as graphic-heavy sites such as mySpace, Multiply or Friendster. The servers of most of these major sites are often located in other countries, such as the United States, which can further degrade performance due to the distance the signal must travel.

It is also highly recommended that you are situated in a 3G/HSDPA covered location to enjoy the maximum speed the service can deliver. (Link on the coverage)

18. Can the modem be infected or be a carrier of a virus being a USB device?

The USB modem cannot be infected or be a carrier of a virus since it has no storage capacity.

19. Where can I get a replacement battery for the USB modem?

The USB modem does not require a battery. It shall automatically obtain power supply once plugged into your PC or laptop.

20. Can I use my Smart Bro Prepaid SIM card for voice calls and/or outgoing SMS, with my mobile phone?

The Smart Bro Prepaid SIM card is a customized SIM that can only be used for data. Voice and outgoing SMS have been disabled. Credits cannot be used for voice calls and/or SMS even if SIM card is transferred to a mobile phone.

21. I have an existing non-Smart SIM card (Globe, Touch Mobile or Sun). Can I possibly use my non-Smart SIM into the USB modem?

No. The Smart Bro USB modem is SIM-locked to Smart, thus, you will not be able to use your non-Smart GSM SIM into the device.

19 Responses to “Smart Bro”

  1. joseph says:

    ang hirap mag register ng unlisurf nyo bastos p ang mga nasa customer service nyo

  2. mhae says:

    tama!! i agree… napaka unprofessional ng mga agents sa customer service nyu,,, napakatagal ng response sa hotline!!>. it took me over 20 mins to talk to a rep!! damn!

  3. allen says:

    everytime i called smart customer service, only crazy IVR entertained my call. i do followed all the instruction for the call… on what number to press and etc but still, i failed to connect. sometimes, a voice prompt will say “your number cannot be completed as dialed”. i hate the service! how can i directly connect to smart agents? pressing a lot of numbers and speaking to a robot IVR wastes my time.
    “contact our hotline at *1888 FREE from your Smart cellphone.”… wala namang nangyayari… hindi ko macontact. guto ko mag-inquire about smartBRO through an agent kasi gusto ko magsubscribe. hahay… parang nawalan na ako ng gana magsubscribe. nakakainis!!! huh… reply

  4. ric says:

    hi guys! paano po ba magregister sa unlisurfing sa smartbro yung valid for one day lang po?

  5. michelle says:

    smart com.anong klaseng smart broadband ang gagamitin kapag gusto mo ay magpalod lang yung hindi binabayaran ang internet ng buwan buwan.at anong mga benefits at practices nito .thank u

  6. alex says:

    ang tagal magbigay nag code kaya di agad maka register para maka unli

  7. alex says:

    kanina pa ako naghihintay sa code message

  8. rose says:

    let me inform you that connection here is Rodriguez is very weak….paano kami ma amaze!!!!!!

  9. rose says:

    bgyan atensyon nman koneksyon nmin d2 sa montalban

  10. Anonymous says:

    saan makikita po ang bill dto kc my ung nkaaddress nsa prov,pero dto sa manila ginamit ang unit….pls reply me

  11. rina says:

    gud am po..whenever i use the usb modem d po makikita ung txt sa mga dialog boxes..i just wanna ask some tips on how to fix it..

  12. thops says:

    bkt nd mg connect ang smart bro ko sa laptop????

  13. jinky says:

    how can i disconnect my account for good in smartbro?because we’re here now in jeddah..nobody used my smartbro…ngbabayad lang ako ng nagbabayad na la gumagamit..

    • Magik says:

      if you are in jeddah, ask any of your relative in philippines to go to smart wireless center for them to disconnect that. You also need to write a authorization letter for the representative or you need to call the *1888 for that.

  14. Magik says:

    how to set up the smartbro broadband prepaid using the android OS 7″ tablet?

  15. fedil sanico says:

    good day po..in case po yong sim ko sa smart bro ay nag-expire na. san po ba ako pwede makabili na sim na just for the use of smart bro usb modem? kindly reply po..thanks..i’ll be waiting for your reply sa email ko..

  16. Anonymous says:

    Paano ko po magagamit ang smartbro kung puro TRY AGAIN lang
    ang lumalabas?

  17. jean says:

    Paano po ba ma re activate yong smart bro prepaid sim ko ?

Leave a Reply